LUNCHBOX

Privacy Policy

Privacy Policy

Last Updated: July 21, 2025

Lunchbox Technologies, Inc. ("Lunchbox," "we," "us," or "our") operates a platform based ordering solution that allows participating customer restaurants ("Restaurants") to manage online orders placed by diner customers ("Diners") via a Restaurant branded website ("Site") and/or mobile app ("App") powered by Lunchbox (collectively, the "Digital Ordering Platform").

01. Personal Data We Collect

Information You Provide

  • Name
  • Email address
  • Mobile phone number
  • Physical address
  • Account and profile information
  • Content of communications
  • Financial information (processed by Payment Processors: Shift4 Payments, Inc., Stripe, Inc. and PAR Payment)

Information Automatically Collected

  • Log data: IP address, browser type and settings, date/time of request, interaction data
  • Cookies/Tracking Technologies: Various cookies for functionality and analytics
  • Device information: IP address, device type, unique device identifiers, operating system, browser
  • Location Information: Time zone, device motion, precise geolocation
  • Usage Information: Content viewed, features used, actions taken, time/frequency/duration
  • Transaction Information: Items ordered, order history, cart items, special instructions, transaction amounts, promo codes, loyalty/gift card info

02. Cookies/Tracking Technologies

  • Essential Cookies: Necessary for platform function, cannot be disabled
  • Performance Cookies: Count visits and traffic sources for performance measurement
  • Functional Cookies: Enhanced functionality and personalization
  • Advertising/Targeting Cookies: Analytics, interest profiling, marketing effectiveness

03. How We Use Personal Data

  • Provide and facilitate Services engagement
  • Respond to inquiries and feedback
  • Send administrative information
  • Administer promotions, contests, surveys
  • Conduct research and analytics
  • Maintain and improve Services
  • Provide marketing and advertising
  • Develop new products and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

04. Sharing and Disclosure of Personal Data

  • Service Providers: Hosting, cloud, IT, marketing, delivery, CRM, customer support
  • Restaurants: To fulfill orders
  • Third-Party Providers: Payment Processors, advertising/marketing partners
  • Professional Advisors: Lawyers, auditors, bankers, insurers
  • Business Transactions: Mergers, acquisitions, bankruptcy
  • Legal Requirements: When required by law

05. Data Retention

Personal Data kept as long as reasonably necessary for purposes described, while business need exists, or as required by law.

06. Your Choices and Rights

  • Updates/Corrections: Update through Lunchbox Account or contact help@lunchbox.io
  • Cookies: Manage through browser settings
  • Marketing Communications: Update in Account settings or unsubscribe via email links
  • SMS Messages: Text STOP, CANCEL, or UNSUBSCRIBE to opt out

07. Contact Us

Email: help@lunchbox.io